Comcast Outage Affects Customers In North Arlington Heights And Palatine

At about 11:30 a.m. Monday September 16, 2013 Comcast had a wide area outage that included north Arlington Heights and Palatine.

Comcast customer service lines were overloaded, and there were several disconnects reported after people selected phone menu items, only to eventually hear a fast busy signal. One outgoing recording stated that no customer service reps were available, and that the caller would be transferred to an account representative. After waiting, customers reported either getting the fast busy signal, or getting connected to a representative that didn't seem to know what was happening.

Comcast reported they had a wide area outage with reports coming in about 1:20 p.m. They were not specific about the outage -- merely saying it was a wide area outage surrounding Arlington Heights.

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Comcast outage, Comcast service interruption