Vail Street Market Jewel-Osco Rids Itself Of Self-Checkout Lanes

Jewel-Osco has removed their self-checkout lanes. The move marks a surprising reversal of automation that began about a decade ago when grocery stores began installing self-checkout lanes.

When Mariano's Fresh Market opened, they promoted the fact that they did not have self-checkout lanes.

Once thought to be a solution to long lines, some grocery experts and grocery managers are claiming they doubt that the lack of human contact is good for business.

Could there be a dirty secret that more retail shrinkage occurs at self-checkout?

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Jewel-Osco, self-checkout, business automation